How to make a complaint

Let us know if something needs to be put right.

We want to make sure that we get things done right for you the first time. If for any reason you are not happy with any aspect of the products or services we provide you, we would be keen to hear from you as soon as possible so that we can put things right.

Please contact us using one of these options:

  • If you have time to talk to us about your concern now call us on: 0800 44 00 11
  • If you'd prefer to put pen to paper and write to us about your problem just drop us a line to the address below and we'll call you. Please remember to include your full name, postal address, Skinny Direct mobile number and a daytime telephone number if you have one in your letter so we can get back in touch with you:
    Skinny Direct Complaints
    PO Box 91801
    Auckland 1142
  • You can also let us know about your concerns online by simply completing the following form: